Scam Alert

Scammers repeatedly target utility customers. 

They pose as utility employees threatening to abruptly disconnect water and electric services if immediate payment is not made using a prepaid card. This is a scam, if you suspect a fraudulent phone call, email, or personal visit call the authorities. Your safety and security is our priority. 

4 Ways To Prevent Fraud 

  • Protect your personal information online 
  • Shred bills before throwing them away 
  • Verify all notices before making payment
  • Pay over the phone by calling only the authorized number on your bill 
We never make unsolicited customer calls or visits asking for immediate payment. 

For more information on how to prevent fraud, please view our flyer and scam prevention tips
Protect yourself from fraud
Customers are being cautioned regarding a recent scam involving individuals posing as Anaheim Public Utilities employees threatening to interrupt the electric and/or water services, and demanding payments on accounts over the phone. Please do not provide personal financial information to these unsolicited phone calls.

Learn more about the fraud scam (PDF).