Customer Service

We're Here to Help

  1. Billing & Payment

    Billing & Payment

    Enroll in Monthly Billing, make a recurring one-time payment, access residential bill calculation, enroll in paperless billing, request a duplicate bill and more.

  2. Contact Us

    Contact Us

    Office hours and questions about your account, contact our customer service representatives.

  3. Customer Assistance

    Customer Assistance

    Learn more about income qualified and community assistance, medical lifelines and donations.

  4. Google-Translate Disclaimer

    Google-Translate Disclaimer

    Google Translate assists citizens in understanding information on this website. This is a free third party service.

  5. Manage My Account

    Manage My Account

    Create an account, update account information, view account balances and electric and water usage.

  1. Map & Directions

    Map & Directions

    View a map and access directions to the City of Anaheim offices.

  2. Report an Outage

    Report an Outage

    Report an outage, sign-up to receive outage alerts, view electric and water maps.

  3. Start, Stop or Move Service

    Start, Stop or Move Service

    Moving? Need to suspend services for a while? Learn more about how to enroll or stop utility services.

  4. Frequently Asked Questions

    Frequently Asked Questions

    Read answers to questions that are frequently asked about Public Utilities.