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My Account FAQs

FAQs

  1. What is My Account?
  2. How do I register for My Account?
  3. I forgot my username and/or password. How do I retrieve them?
  4. If I have multiple accounts with Anaheim Public Utilities, do I need to create a username and password for each of the accounts?
  5. Will enrolling in My Account subject me to frequent unsolicited emails from third party organizations?
  6. How do I know that my account information is safe and secure when using your online services?
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Contact Us

  1. Anaheim Public Utilities


    Email the Department

    Customer Service


    Phone: 714-765-3300

    Deaf & Hearing Impaired Only
    TDD: 714-765-5125

    Electric & Water Service Problems (24 Hours)
    Phone: 714-765-3300
    Electric & Water Theft Hotline
    Phone: 714-765-5187

    Anaheim West Tower


    201 S Anaheim Boulevard
    Anaheim, CA 92805
    Map

    Office Hours


    (Closed Holidays)
    Monday - Friday
    8 a.m. - 5 p.m.
    Saturday
    8 a.m. - noon

    Call Center Hours


    Monday - Thursday
    7 a.m. - 7 p.m.
    Friday
    7 a.m. - 5:30 p.m.
    Saturday
    8 a.m. - noon

    Contact Us
  1. Frequently Asked Questions
  2. Information to Apply for Service
  3. My Account FAQs
  4. Payment Methods Accepted
Customer Alert
Rebates & Incentives
Customer Service
Water & Power Outage Info
Income-Qualified Programs
Anaheim Anytime
  1. Anaheim Public Utilities     •     201 South Anaheim Blvd     •     Anaheim, CA 92805     •     Phone: 714-765-3300     •     Dial 311     •     Emergency: Dial 911
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