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My Account FAQs

FAQs

  1. What is My Account?
  2. How do I register for My Account?
  3. I forgot my username and/or password. How do I retrieve them?
  4. If I have multiple accounts with Anaheim Public Utilities, do I need to create a username and password for each of the accounts?
  5. Will enrolling in My Account subject me to frequent unsolicited emails from third party organizations?
  6. How do I know that my account information is safe and secure when using your online services?
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Contact Us

  1. Anaheim Public Utilities


    Email the Department

    Electric & Water Service Problems (24 Hours)
    Phone: 714-765-3300
    Electric & Water Theft Hotline
    Phone: 714-765-5187

    Customer Service

    Call Center 


    714-765-3300
    Monday - Thursday: 7 a.m. - 7 p.m.
    Friday: 7 a.m. - 5:30 p.m.

    Due to the coronavirus pandemic, and to reduce the probability of spreading, our offices are temporarily closed. For questions about your bill, please call the number above.

    Office 


    201 S. Anaheim Blvd.
    Anaheim, CA 92805 Map

    ACH/Hearing Impaired


    TDD: 714-765-5125
  1. My Account Features
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Anaheim Anytime
  1. Anaheim Public Utilities     •     201 South Anaheim Blvd     •     Anaheim, CA 92805     •     Phone: 714-765-3300     •     Dial 311     •     Emergency: Dial 911
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