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  8. Advanced Meter Frequently Asked Questions

Advanced Meter Frequently Asked Questions

FAQs

  1. Will there be a charge for receiving a new meter?
  2. Will my utility bill increase after I receive an advanced meter?
  3. Will my bill look different after I receive an advanced meter?
  4. Is the information that’s recorded and transmitted by my advanced meter private and secure?
  5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
  6. Will both electric and water meters be replaced at the same time?
  7. Will my power and water be turned off when you replace my meters?
  8. Will Anaheim Public Utilities’ staff be installing my new meter?
  9. Do I need to be home to have my meter replaced?
  10. How will I know the meter has been replaced?
  11. What if I am a Lifeline customer or operate medical equipment?
  12. What if Anaheim Public Utilities wasn’t able to change out my meter?
  13. What if I have any questions regarding advanced meter installation?
  14. Does Anaheim Public Utilities sell my information to a third party vendor?
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Contact Us

  1. Anaheim Public Utilities
    Customer Service 


    Call: 714-765-3300 or Email
    ACH/Hearing Impaired 
    TDD: 714-765-5125

    Call Center Hours:
    Mon. - Thurs.: 7 a.m. - 7 p.m.
    Fri.: 7 a.m. - 5:30 p.m.

    Office Hours:
    Mon. - Fri.: 8 a.m. - 5 p.m.
    Anaheim West Tower
    201 S. Anaheim Blvd. 
    Anaheim, CA 92805 Map

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  1. Anaheim Public Utilities     •     201 South Anaheim Blvd     •     Anaheim, CA 92805     •     Phone: 714-765-3300     •     Dial 311     •     Emergency: Dial 911
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