Will I be required to pay a deposit?

Anaheim requires all new customers to pay a security deposit before electricity can be connected. In compliance with the Federal Fair and Accurate Credit Transaction Act of 2003, Anaheim will check your credit rating with Equifax before connecting your electric service. You must provide your Social Security number so that we may check your credit rating with Equifax. Based on information returned from Equifax, Anaheim may waive the deposit requirement. If your Equifax report indicates that a security deposit is required, you may provide Anaheim with a credit reference letter from your previous utility company. Credit reference letters must be on company letterhead and must show credit information from the previous 12 months to be considered. If Anaheim approves the credit reference letter that was provided, your deposit will be waived.

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1. Where is your office located?
2. What are your business hours?
3. I’m new to Anaheim. How do I go about starting service?
4. Will I be required to pay a deposit?
5. When will the deposit be refunded?
6. How often will I be billed?
7. Can I receive my bills monthly instead of bi-monthly?
8. When will my bills be due?
9. I would like to make a payment on my account. How can I pay my balance owed?
10. I would like the ease of viewing and paying my bills online. Can someone assist me in setting up an account?
11. My bill seems high. What are my options to ensure that I am charged the correct amount?
12. Do you offer any assistance programs to help lower my utility bill?
13. My current circumstances prevent me from paying my entire balance. Can I make payment arrangements for the amount owed on my account?
14. If I am unable to make my payments by the due date on the billing statement, what can I expect?
15. My service has been disconnected because I was unable to pay my bill by the due date. How do I go about restoring my service?
16. How can I turn services off?
17. My power/water service is out. When will it be restored?
18. I am noticing water waste in my neighborhood. Can someone address this?
19. There is a streetlight out in my neighborhood. Can it be repaired?
20. What can I do if I receive unsolicited phone calls from contractors or telemarketers for solar or other energy-efficiency technology companies?