1. What is the Paramedic Membership Program and Who Is Covered By the Program?
Anaheim Fire & Rescue currently offers a Paramedic Membership Program to residents and businesses within the City of Anaheim. The program is designed to protect the citizens of Anaheim in the event of an emergency by offsetting the cost of emergency medical response.
The Fire Department charges a $350 response fee per person for each medical aid. As an alternative to paying this charge, the Paramedic Membership Program allows residents and business owners the option of paying $36 a year ($3.00 per month) rather than being charged the $350.
For a residential account, the program covers fire department emergency medical response costs for all who reside in your home anywhere in the city of Anaheim 24 hours a day. The program also covers those who have a medical emergency while visiting your home.
For the business program, the program covers fire department response costs for businesses all its employees while working in the city of Anaheim. Customers of the business are not covered by the program, but their individual residential program may cover them if they reside in the City of Anaheim.
2. How do I sign up for the Paramedic Membership Program?
You have several ways to sign up. Please do one of the following:
- E-mail us at Paramedicprogram@anaheim.net. Include your name, address, telephone number, and if you receive a city utility bill, the customer ID and location ID from your city utility bill (located in the upper right hand corner of your bill).
- Call us at (714) 765-4060 to add the Paramedic Membership Program fee directly to your Anaheim Public Utility account.
- Fill out an application and mail your completed application to:
Paramedic Membership Program
Anaheim Fire & Rescue
201 S. Anaheim Blvd. #301
Anaheim, Ca. 92805
3. How do I pay for the Paramedic Membership Program?
If you receive a residential or commercial City of Anaheim Utility bill, we conveniently add the $3 a month fee to your bill (for residential accounts, $6 every two months). If you do not receive a city utility bill, call us for billing options at (714) 765-4060. An annual payment of $36 can be made, payable to the City of Anaheim. To ensure proper enrollment, please note “Paramedic Program” on your check or money order.
4. Are ambulance services covered by this program?
No. The city contracts with a private ambulance company to provide ambulance transportation to the hospital when needed. The associated costs for ambulance transportation are billed separately. The ambulance company will bill for basic life support (BLS) and advanced life support (ALS) transport. The Paramedic Membership Program covers neither BLS nor ALS transports. ALS transport requires the presence of an Anaheim Fire Department paramedic because of the advanced care being provided. The ambulance rates charges are established by the County of Orange Board of Supervisors.
5. Why aren’t my taxes paying for this service?
After the passage of Proposition 13 in 1974, and more recently as part of the state budget crisis, cities experienced a significant drop in revenue, which forced us to create alternate methods of revenue to offset our costs. The actual dollars received from property taxes is minimal. Providing emergency medical services is expensive. To continue providing outstanding services, high costs are associated with life-saving equipment and training. The revenue from this program helps offset some of these costs so that we can include a paramedic unit in each neighborhood.
6. Why does the Paramedic Membership Fee appear on my utility bill?
Since July 1985, for those participating, billing for the Paramedic Membership Program has been included on the municipal utility bill as directed by the City Council.
7. Doesn’t my insurance carrier cover emergency responses by the Fire Department?
Every insurance carrier is different. You will need to check with your carrier to see if fire department medical emergency responses are a covered benefit. Many times the ambulance charge is covered, but not the fire department charges. We have noted that fewer insurance carriers in recent times are including this charge in their covered benefits.
Also, if your insurance carrier does cover part of it, there may be a deductible that is higher than the $36 annual fee you would pay for our program .
8. Am I covered by other cities’ programs if I am enrolled in Anaheim?
No. We do not have reciprocity with other cities’ programs.
9. I have a business at one location that uses several utility meters. Do I have to pay for more than one membership?
No. As long as only one business is involved (one business license only), we will bill you only once. We can reference your secondary accounts to the account, which shows your current Paramedic Program Membership status.
10. I received a bill for $350 but am a member of the program. Do I still have to pay this bill?
Please call to verify enrollment and for further assistance.
11. How do I cancel my participation in the Paramedic Membership Program?
You may cancel your membership at any time. Please do one of the following:
- Email us at Paramedicprogram@anaheim.net. Include your name, address, telephone number, and if you receive a city utility bill, the customer ID and location ID from your city utility bill (located in the upper right hand corner of your bill),
- Call us at (714) 765-4060
- Send us a letter indicating that you would like to cancel your membership. Including your name, address, telephone number, and if you receive a city utility bill, the customer ID and location ID from your city utility bill (located in the upper right hand corner of your bill) and mail to our address below.