Anaheim citizens are more than utility customers: they are owners of their utility. They have input to the decision process both directly and through an appointed citizen advisory Public Utilities Board. With final authority vested in Anaheim's elected City Council, decisions are made in the best interest of our citizens, quality of life, and local economy. As a municipal, not-for-profit utility, our rates are based on our costs of providing water and electricity.

Residents take comfort knowing they are equal owners of Anaheim's municipal electric and water utility.

• Anaheim Public Utilities conducts over 30,000 water quality tests annually to make sure Anaheim's drinking water exceeds all state and federal standards.
• A solar array at the Anaheim Convention Center is generating 102 kW of peak power and 150,000 kWh a year for Anaheim consumers.
• To date, 98 circuit miles of overhead power lines have been placed underground since 1990.
• Anaheim is one of a few cities nationwide with a "Class 1" Water System and Fire Department rating.

• Area: 50 square miles
• Population: 345,000
• 2nd largest city in Orange County
• 10th largest city in California
• Number of annual visitors to Anaheim can total over 40 million
• Average annual rainfall: 11.23 in.
• Average annual temperature: 65 degrees F

• Anaheim Public Utilities consists of 377 Full-Time and 67 Part-Time employees, focused on operating the municipal electric and water utilities for the benefit of the community.
• Electricity sales total more than 2.5 million megawatt-hours a year, with an annual historic system peak demand of 593 megawatts.
• Total Electric Utility Revenue is more than $330 million a year, and net investment in the Electric System is $777 million.

• Water sales total over 22 billion gallons a year, with the highest distribution in a single day topping 107 million gallons.
• Total Water Utility Revenue is over $45 million a year, and netinvestment in the Water Sustem is $258 million.

1 kilowatt (kW) = 1,000 Watts

1 megawatt (MW) = 1,000 kW - enough electricity to serve about 750 Anaheim residences.

kW and MW refer to the instantaneous amount of electricity being used or generated

Peak demand is the highest amount of electricity used during a defined time interval, typically over a full hour within a given period, such as a day, month, season, or year

1 kilowatt-hour (kWh) lights ten 100-watt light bulbs for one hour

1 megawatt-hour (MWh) lights ten thousand 100-watt light bulbs for one hour

1 MWh = 1,000 kWh

kWh and MWh refer to the amount of electricity used during one hour

Anaheim residents enjoy the lowest electric rates in Orange County.

• Anaheim residents enjoy electric rates that are typically 10-30% lower than in neighboring cities.

• Anaheim is one of the few Orange County cities that do not collect a utility users tax.

• Qualifying Anaheim senior and disabled customers can save 10% off their electric bills.

• The first 240 kWh a month for typical Anaheim residents are billed at a low Lifeline rate – more than 40% lower.

• Added Lifeline allowances are available to customers with water and space heating and life-support devices.

• Qualifying businesses are able to switch to Anaheim's voluntary TOU rate, saving money by operating outside of hours when electric demand is highest.

Anaheim Public Utilities' power supply comes from resources located in Anaheim and across the western United States, from New Mexico to the high plains of central Utah. Power purchases and seasonal power exchanges, coupled with market purchases as needed to meet peak demand, round out the electric supply picture.

Power generating capacity <<
San Juan, Unit 4 near Farmington, NM	Coal	50 MW
Combustion Turbine Anaheim, CA	Gas	42 MW
Intermountain Power Project near Delta, UT	Coal	236 MW
Hoover Dam NV/AZ border	Hydro	40 MW
Magnolia Power Project Burbank, CA	Gas	118 MW
Other Renewables	Various	65 MW

Annual Generation Output: 3,272,797 MWh

Total Owned Generation: 435,835 MWh

Total Purchased Power: 2,836,962 MWh

Distribution system <<
Transmission, 69kV, circuit miles
Total	79.8
Distribution, 12kV and lower, circuit miles
Overhead	445.6 primary, 1324.2 secondary
Underground	616.9 primary, 992.4 secondary
Total	1062.5 primary, 2316.6 secondary
Distribution substations	12 (including 2 main stations)
Transformer capacity, kVa
220kV to 69kV	1,808,000
69kV to 12kV	1,135,400
12kV to customer	1,560,258

Number of meters <<
Residential	95,587
Commercial	16,208
Industrial	604
Other	119
Other utilities	30
Total meters	112,548

Megawatt-hour sales>>
Residential	630,893
Commercial	623,541
Industrial	1,244,272
Other	35,751
Other utilities	673,666
Total sales	3,208,123

Revenue from Sales <<
Residential	$ 72,204,000
Commercial	76,196,000
Industrial	122,876,000
Other	3,444,000
Other utilities	27,821,000
Total sales	$ 302,541,000

1 cubic foot = 7.48 gallons

1 acre-foot = 325,851 gallons – the amount needed to cover one acre of land (about the size of a football field) with water at a depth of one foot. Enough water to serve two typical families in and around the home for one year.

100 cubic feet = 748 gallons – the unit of measure used to bill customers

gpm = gallons per minute, a measure of flow rates or flow capability

• Anaheim Public Utilities serves water to customers at elevations ranging from less than 60 feet to over 1200 feet above sea level.
• Anaheim operates its own water quality laboratory.
• More than 30,000 tests are conducted by Anaheim annually to make sure drinking water meets or exceeds all state and federal standards.
• Prior to the early 1940s, wells were the sole source of water for Anaheim.
• Groundwater, pumped by Anaheim Public Utilities' own wells, is our most reliable and inexpensive source of water.
• Bottled water from one of Anaheim's deepest wells is offered at cost to Anaheim non-profit organizations for fundraising events.
• Average water in system temperature
  High of 25.4° Centigrade or 78°Fairenheight
  Low of 13.4° Centigrade or 56°Fairenheight

Anaheim Public Utilities delivers water that continually meets or surpasses all state and federal regulations for drinking water.

Anaheim's water supply comes primarily from groundwater pumped from local wells, with the balance coming from purchases of imported water from the Metropolitan Water District of Southern California (MWD).

A cooperative of 26 cities and water agencies serving 19 million people in six counties, MWD imports water

from the Colorado River and Northern California to supplement local supplies.

From 8 MWD connections: 76,435 gpm

From 17 active water system wells, average: 53,081 gpm

Filtration plant capacity: 10,417 gpm

From water system wells: 13,400 MG 64%

From Metropolitan Water District: 7,398 MG 36%

Annual Water Production: 20,798 million gallons (MG)

Fresh from one of our deepest wells, Anaheim bottled water is offered at cost to the City's non-profits for fundraising events.

Storage Capacity <<
Untreated
Walnut Canyon	1968			Earthen	920 MG
Treated
Nohl Canyon Tank	2010			Concrete	10 MG
La Palma East	1954			Earthen *	3 MG
La Palma West	1957			Earthen *	4 MG
Burruel	1963			Steel	0.75 MG
Linda Vista	1965			Earthen *	4 MG
Eastridge	1977			Steel	1 MG
Lenain Clearwell	1981			Concrete	2 MG
Hidden Canyon	1981			Concrete	2 MG
Weir Canyon	1990			Concrete	4 MG
Serrano/Twin Peaks	1990			Steel	2 MG
Summit	1991			Concrete	1 MG
Deer Canyon	1996			Concrete	1 MG
Oak Hills	1998			Steel	4 MG
Total Treated					38.75 MG

* Lined and covered underground reservoirs

Operating on a site adjacent to the 920-million gallon Walnut Canyon Reservoir, the Lenain Filtration Plant treats up to 15 million gallons of drinking water a day for Anaheim consumers. It is the only city-owned filtration plant in Orange County.

Lenain uses conventional treatment processes, as well as ozone disinfection, to help make sure Anaheim water continues to exceed all state and federal standards for drinking water. The facility also includes a fully equipped water quality laboratory and the operations control center for Anaheim Public Utilities' water system.

Distribution facilities <<
Water mains	753 miles
Fire hydrants	7,805
Pump stations	9

Number of meters <<
Residential	87%	54,085
Commercial/Industrial	10%	6,807
Other	3%	1,825
Total meters		62,456

Number of gallons sold (millions) <<
Residential	11,566
Commercial/Industrial	7,760
Other	199
Total sales	19,526

Revenue from sales <<
Residential	$ 32,733,000
Commercial/Industrial	20,298,000
Other	1,791,000
Total sales	$ 54,822,000

Anaheim Public Utilities History>>
1879	Municipal water system begins operations with one shallow well, a 20,000-gallon redwood storage tank, and a one-mile wooden pipeline.
1890	Metering of water customers begins.
1894	Voters elect to create electric system by a 103 to 5 margin.
1895	Anaheim's electric service begins April 11; customer load is 22 arc lamps and 175 incandescent lamps.
1895 - 1916	Anaheim generates own power.
1916 – 1976	Anaheim purchases entire power supply from Southern California Edison Company.
1928	Anaheim is one of 13 founding members of the Metropolitan Water District (MWD) of Southern California.
1942	The first deliveries of Colorado River water arrive in Anaheim via MWD's 242-mile aqueduct.
1968	The 920-million gallon Walnut Canyon Reservoir is dedicated, along with the Lenain Filtration Plant.
1975	Voters approve $150 million revenue bond measure to secure future power resources in the face of soaring purchased power costs.
1983	Anaheim receives power from San Onofre Nuclear Generating Station, Units 2 and 3.
1984	First high-production well – drilled into deep, high-quality water aquifer – begins production.
1986	Anaheim receives electricity from Intermountain Power Project, in central Utah.
1991	Program initiated to convert overhead 12 and 69kV power lines along major streets to underground.
2000	A 102-kilowatt photovoltaic (solar power) system is installed on the roof of the Anaheim Convention Center.
2003	Anaheim residents enjoy the lowest electric rates in Orange County, typically by about 33 percent.

Customer Service Call Center

714.765.3300
Hours from 8 a.m. to 5:30 p.m.
Monday through Friday

Customer Service, Anaheim West Towers

201 S. Anaheim Blvd.
Anaheim, CA 92805
Hours from 8 a.m. to 5 p.m.
Monday through Friday

Advantage Services
General information regarding incentives, programs, and school education		765.4250
Residential electric and water efficiency audits and incentives		939.9020
Commercial/Industrial efficiency audits and incentives		765.4259
Economic and business development assistance		765.4175
Water-focused Advantage Services for residential and commercial/industrial customers, including ultra-low-flush toilets, hardware, process water efficiency incentives, and education		765.4250
Other Services
Electric and water theft hotline			765.5187
Environmental questions			765.4277
Speakers Bureau			765.4226
Tree trimming around power lines			765.3300
Underground Service Alert			1.800.227.2600
Water quality questions			765.4556
Customer Service
Turn service on/off, account changes, billing questions, payment options, meter reading schedules	765.3300
TDD for speech/hearing impaired	765.5125
Emergency phone numbers
Electricity
Report power off, wires down, or streetlight problems			765.3300
Water
Report water main or hydrant leaks			765.3300
Police, Fire, Paramedics, or other emergency			911