Common causes for water interruptions

• Car hit fire hydrant
• Broken water mains and pipes
• Water quality concern
• Routine? maintenance work

Common causes for power outages:

• Car hit power pole
• Mylar balloons stuck in wires?
• Tree limbs/branches or palm fawns fallen on wires?
• Birds- wings span through cross wires
• Equipment failure

Anaheim Alert - Sign up for power outage and power restoration notifications, and receive emails or text messages on traffic alerts or other city issues. Register by texting "register" to 311ANA (311262)

Anaheim Anytime - Access City Hall, 24-hours a day, 7 days a week. You can log on and tell us what's happening in your neighborhood. You can  report a water leak, inform us that a streetlight is out, or make us aware of trees that are growing near a power line. Click here to Report”.

Project View Finder - Find out which construction projects are happening in your neighborhood to help manage your time and your commute by clicking here.

311 - Live operators will be able to answer any question you may have by providing general information and connecting you to the right person. Have questions about an energy efficiency program? Don’t know who to speak to about your utility bill? Have questions about your water filter systems? Then give us a call. Within City limits call 311 or 714.765.4311.

• Use a flashlight for emergency lighting—candles can be a serious fire hazard.
• Turn off some of your major appliances, such as air conditioning or pool pumps, to avoid a drain or power surge when the electricity comes back on.
• Avoid opening your refrigerator or freezer in order to keep its contents cold.
• Do not run a generator inside an enclosed area. When running a generator, open your main circuit breaker—generation can backfeed into the utility grid and cause damage to equipment.
• Do not run electrical cords through doorways or under carpets (a tripping hazard.
• Check that the wattage of all bulbs is the correct wattage for your light fixtures.
• Keep space heaters three feet away from any combustible materials such as bedding, clothing, and draperies.
• If you are in your vehicle, remember to treat flashing signals as stop signs.

If you are outside and power is interrupted (or lost), remember to exercise extreme caution around any downed power lines. Never touch or approach the wires or utility pole – report any down wires immediately to emergency personnel. If you do come across downed power lines, make sure to follow these steps:

1. Stay inside until help arrives
2. Do not grab or lean against vehicles, poles or other objects in the vicinity of the power lines
3. Take small shuffle steps away from the area with your feet and legs close together
4. Do not touch anyone or any other object until you are well away from the scene

Shared resources checklist- Identify which resources can be shared with your neighbors

• Generator
• Power cords
• Pool- (for non-drinking needs)
• BBQ grills
• Ice chests
• Water filters (e.g. Britta containers)

Shade tree program - Keep your home cool with the shade of trees. Each household can receive up to six free trees, one of which can be an avocado or a citrus fruit tree.

Security lighting- Free sensor lights are available to every Anaheim resident. Be aware of what’s happening outside your home and help deter unwanted visitors.

Undergrounding program – Partner with your neighborhood to place your utility wires under the ground. Help beautify your neighborhood and strengthen your power reliability.

Watch over your loved ones- If you have an elderly family member or loved one who lives in Anaheim, sign up to receive a copy of their utility bill for free. Help ensure there is no service interruption and identify opportunities to help make their home energy and water efficient.

 

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