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My Account - FAQ

Q. What is My Account?
My Account is a convenient way to manage your Anaheim Public Utilities account.  Among other great features, it allows you to:
• View account billing and payment details
• Submit a one-time payment or enroll in ACH Direct Payment
• View account billing and usage history
• Request a payment extension
• Disconnect services
• Apply for new services
• Update your mailing address
• Manage your electronic billing options

Q. How do I register for My Account?
Signing up for My Account is easy!  To enroll you will need your Utility Account Number, the last four digits of your Social Security number or Utility Account Pin number, and your Driver’s License number. 

Q. I forgot my User Name and/or Password.  How do I retrieve them?
If you forgot your User Name, simply click on “Forgot your User Name” and enter the email address used to enroll in My Account to have your User Name sent to your email address.
If you forgot your Password, simply click on “Forgot your Password” and enter your User Name and email address.  You will then be sent a link to reset your Password.

Q. If I have multiple accounts with Anaheim Public Utilities, do I need to create a User Name and Password for each of the accounts?
No.  Once you have enrolled, you can continue to link additional accounts to your existing My Account account.  Simply click on “Add Utility Accounts” on the Accounts Summary screen of your profile.

Q. Will enrolling in My Account subject me to frequent unsolicited E-mails from third party organizations?
No.  The City of Anaheim does not disclose any of its customer information to third-party organizations for solicitation purposes.

Q. How do I know that my account information is safe and secure when using your online services?
The protection of your personal information is our priority.  We secure this information on two levels: the application level, and the facility level.
At the application level, the system uses a Secure Socket Layer (SSL) with 256-bit encryption for all transmissions of consumer data.  An authentication process through the use of a user-defined password is also employed to ensure that only the customer can view his/her own information.  In addition, the system is set up to automatically close down and log off when the system is not used after a pre-define amount of time.
On the facility level, the use of redundant firewalls are utilized to stop unauthorized access to the information.  Systems are also physically monitored around the clock to ensure that security measures are enforced and maintained with security updates.  Additionally, access to data centers are strictly controlled, and special access devices have been established to prevent unauthorized entry and access to information.