Here is an example of the types of questions
you might expect from the fire department dispatcher.
"Fire Department what is the exact location of your
The exact address including the apartment, suite, floor, or room
"What is your telephone number?"
If you get unexpectedly disconnected from 9-1-1, the dispatcher
will call you back.
"Tell me exactly what happened."
It is important to be specific about the details of the emergency
(the reason you called 9-1-1)
"How old is the patient?"
The instructions you will receive from the dispatcher change with
the age of the patient. (Example, CPR for an infant vs. CPR for an adult)
"Is the patient male of female?"
Some medical conditions, because of gender, require different instructions
from the 9-1-1 dispatcher.
"Is the patient conscious?" "Is
the patient breathing?"
These two questions help the 9-1- dispatcher determine the severity
of the emergency and allow the dispatcher to quickly begin life saving
"Help is being dispatched while we continue to talk.
Stay on the telephone with me so that I can get additional information
for the paramedics."
Help is dispatched as soon as enough information has ben gathered
by the 9-1-1 dispatcher. The dispatcher you talk to is not the same dispatcher
who sends the rescuers. The dispatcher you are talking with may have more
questions for you. Answering the dispatcher's questions helps the fire
department send the necessary emergency units to your location and allows
the 9-1-1 dispatcher to give you proper emergency instructions over the