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Our customer service office and payment center is located at:Anaheim West Tower201 S. Anaheim Boulevard1st FloorAnaheim, California 92805
Free 2-hour parking is available on the first level of the parking structure adjacent to Anaheim West Tower. 30-minute parking is also available outside the building on Center Street Promenade.
Our customer service office and payment center is open from 8 a.m. - 5 p.m., Monday – Friday, and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) You may also call Customer Service at 714-765-3300 between 7 a.m. – 7 p.m., Monday-Thursday, Friday from 7 a.m.-5:30 p.m., and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) Emergency personnel are also available 24/7 at 714-765-3300.
We are happy to assist in setting up your services with Anaheim Public Utilities. Most applications can be completed over the phone with a representative during our normal business hours of Monday-Thursday, 7 a.m.-7 p.m., Friday from 7 a.m.-5:30 p.m., and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) If you would like to come into our office to have someone help you in person, we could assist you at 201 S. Anaheim Blvd., 1st Floor, from 8 a.m.-5 p.m., Monday-Friday, and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) Please have the following information available so that we can quickly get your services established:•Full legal name•Social Security number•California driver’s license number•Date of birth•Marital status•Spouse’s name (or alternative responsible person’s name)•Daytime telephone number•Employer’s name and addressYou are also able to complete an application online 24 hours a day by visiting our website at www.anaheim.net/utilities.
Anaheim requires all new customers to pay a security deposit before electricity can be connected. In compliance with the Federal Fair and Accurate Credit Transaction Act of 2003, Anaheim will check your credit rating with Equifax before connecting your electric service. You must provide your Social Security number so that we may check your credit rating with Equifax. Based on information returned from Equifax, Anaheim may waive the deposit requirement. If your Equifax report indicates that a security deposit is required, you may provide Anaheim with a credit reference letter from your previous utility company. Credit reference letters must be on company letterhead and must show credit information from the previous 12 months to be considered. If Anaheim approves the credit reference letter that was provided, your deposit will be waived.
We have several different options for you to pay your utility bill:
City of Anaheim
P.O Box 3069
Anaheim, CA 92803
Absolutely. Any customer service representative will be happy to assist in setting this up. Please call customer service during our normal business hours at 714.765.3300.
You could speak to a representative during our normal business hours; they will review the bill with you and verify that charges are correct. The representative will also review the usage and give you tips and suggestions on how you could possibly lower your bill.
Anaheim Public Utilities currently offers more than 45 rebates and incentive programs that assist Anaheim businesses, residents and income-qualified customers save water, energy and money. Whether you are remodeling your home, replacing inefficient appliances or looking for free services on ways to save, we have a program that’s right for you! Visit us at www.anaheim.net/utilities and click on ‘Rebates & Incentives’ or call us at 714.765.4250.
We will make every possible attempt to help you through your difficult situation. Please call our office for information regarding payment assistance options available.
When we must disconnect service for non-payment, we require an additional fee be paid upfront in addition to the delinquent amount. You may come into the office to pay the required amount, or you may call and pay over the phone. A customer service representative will process your payment and issue an order to restore your services the same day if a payment is made before 5:30 p.m. Payments made after 5:30 p.m. will be restored the next business day.
We are happy to assist you over the phone at 714-765-3300. We advise calling 5 days in advance to ensure that we will be able to accommodate your desired date. You will need to provide your name, the service address, a turn-off date, your telephone number and a forwarding address where we can mail your final bill and deposit refund (if applicable.)
Power outages may occur due to a number of different causes, from regional, large-scale blackouts, to local problems on power lines serving your home or business. Our electric operations center is available 24 hours a day, 7 days a week, to dispatch a troubleshooter to respond quickly to power outage. However, if significant repairs are required after normal business hours, additional staffing for crews will require employees to report in, assemble materials, and make the necessary repairs.
You may visit our website (www.anaheim.net/utilities) and click on ‘Water & Power Outage Info’, where you will find real-time electric and water outage maps and an online form to report your outage and receive a personalized response from our electric operations team. We encourage you to sign up for Anaheim Alert (www.anaheimalert.net), the City’s email and text notification system. Please know that we make every effort to restore your power as soon as possible.
There are three ways to notify us of water waste: visit www.anaheim.net/savewater and click on ‘Report Water Concerns’, email us at firstname.lastname@example.org, or call us at 311 inside city limits (714.765.4311 outside of Anaheim). If you can provide us with some basic information, our staff can investigate the matter and follow up with you if you desire.
Streetlights are typically repaired within five working days. We schedule repairs during daylight hours, so the street address and pole number help us to locate the correct streetlight. You can complete an online form at www.anaheim.net/utilities (click on ‘Electric Services’ then ‘Streetlight Service Request’) or contact one of our representatives at (714) 765-3300 for streetlight related problems that require immediate attention, such as broken wires.