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Finance Information Services Division

Division Description

Information Services' goal is to ensure that user departments are supported with current technology and expertise at the lowest possible cost and with a system that is responsive to future technological improvements. The Division maintains and manages the City's computer systems including the mainframe, AS/400, personal computers and the network infrastructure.

Information Services works with the City's contractor to ensure that all tasks on the Annual Work Plan (derived from the City's five-year strategic plan for information and technology) are completed accurately and efficiently. They also monitor operation of the City's helpdesk and maintain the City's internal and external websites.

Administration

  • Handles purchasing forms, contracts relating to data processing services. Systems & Programming
  • Primarily responsible for new application development and on-going maintenance and support for existing systems on both the mainframe and the many mini and microcomputers throughout the City. Data Center
  • The Data Center is made up of three service groups: Computer Operations, Data Control and Technical Services. These groups are responsible for hardware maintenance, mainframe computer processing and data control.
  • The Technical Services section maintains the operating software which runs the mainframe computer.
  • Responsible for disaster recovery and capacity planning. Mainframe Applications
  • Now available on Saturday, 6:30 a.m. - 5:00 p.m. Call (714) 765-5104 to schedule availability. Monday through Friday available from 6:30 a.m. to 9:00 p.m. Support Services
  • Support Services includes the Help Desk and Data Control.
  • Help Desk is responsible for all microcomputer support including both hardware and software. This group also provides support for our large telecommunications network throughout the City.
  • Help Desk Number (714) 765-5104 7:00 a.m. - 5:30 p.m. Monday through Friday, for support for PCs and dumb terminals, assistance with software problems, installation of software, reporting network outages, etc.
  • Data Control is responsible for quality control and report distribution on all mainframe systems.

City of Anaheim
Information Services Division
201 South Anaheim Boulevard, Room 401
Anaheim, California 92805

(714) 765-5141
(714) 765-5239 fax

Hours:Monday through Friday 8:00 a.m. - 5:00 p.m.