Water Conservation - Frequently Asked Questions

1. Is the State mandating residents to conserve more water?

  • On October 19, 2021, Governor Newsom issued a proclamation declaring all counties in the state of California in a State of Emergency due to a statewide drought, Newsom calls for all Californians to voluntarily reduce their water consumption by 15%. In addition, the State prohibits practices that wastewater regardless of the drought situation 
  • March 28, 2022, Governor Newsom issued an executive order calling on all water agencies to activate their Water Shortage Contingency Plans to a Level 2 Response level 
  • On May 17, 2022, the City Council voted to enter a Water Reduction Plan 2 

2. What are the mandatory water use restrictions?

The State indicated the following water uses be permanently restricted:

  • Avoid watering lawns in a manner that causes runoff or watering within 48 hours after measurable precipitation. 
  • Avoid using a hose to wash a motor vehicle, except where the hose is fitted with a shutoff nozzle. 
  • Do not wash down driveways and sidewalks with potable water, except to address an immediate health and safety need. 
  • Avoid use of potable water in a fountain or decorative water feature, unless the water is re-circulated. 
  • Promptly repair all water leaks from indoor and outdoor plumbing fixtures. 
  • Irrigation of landscapes is permitted on three days a week, see the below schedule for your allowed watering days. Watering Schedule 2022

3. Has the City declared a drought?

On May 17th, 2022 The City entered into a Water Reduction Plan 2 of the Water Conservation and Water Shortage Contingency Rules and Regulations which is defined as an “Elevated Water Shortage” 

4. What is the City doing about ongoing water conservation?

City Council adopted Plan 2 of the Water Reduction Ordinance on May 17, 2022, to update mandatory water conservation measures. In regard to the state mandated restrictions the Public Utilities Department with Code Enforcement’s assistance is able to issue fines to water wasters up to $500 per incident. The Department is also providing various rebates to help customers use water wisely.


5. What is the allowed watering (three days per week) schedule?

The watering schedule is now voluntary and is separated between odd and even numbered addresses.

  • Odd numbered addresses can water on Mondays, Wednesdays, or Saturdays. 
  • Even numbered addresses can water on Tuesdays, Thursdays, or Sundays. 
  • Street addresses ending in ½ or any fraction will use the last whole number in the address to determine watering days. 
  • No irrigation on Fridays. 
  • Spot watering with a hose to maintain trees or plants (other than turf) is allowed. 
  • Drip irrigation is exempt. 

6. Why were these days chosen?

The distribution of outdoor watering days will avoid concentrating irrigation use on certain days, which could otherwise impact water mains.

 7. How long can I water on the three days?

 If participating in the voluntary reduction the following recommendations apply:

  • Irrigation duration is limited to 8 minutes per station for standard spray head sprinklers and bubblers. 
  • Irrigation duration is limited to 15 minutes per cycle and up to two (2) cycles for irrigation systems with high efficiency nozzles. 
  • There are no time limitations for drip irrigation. 

8. Does the City have enough water?

Currently, the answer is yes, because the City has planned for droughts by investing in local water supply projects and regional water storage programs. The City has enough water for all customers and fire protection.  
 

9. Will my water bill go up?

The City’s water rates are based on the cost to serve its customers, which includes water supplies, operation of the system, capital investments, and any penalties assessed by the state. If water agencies like Anaheim are assessed penalties, or are subject to increases in water supply costs from its wholesale providers, those costs are ultimately paid by customers. Please be assured that Anaheim remains one of the lowest cost providers in Orange County.
 

10. Don’t we get most of our water from underground? Are we still required to conserve?

Even though Anaheim is fortunate to receive about 75% of its water from the groundwater basin, we are still subject to the regional issue of lower storage in reserves. Without enough rainfall in Southern California these reserves do not get replenished.
 

11. I see a business or neighbor waster water all the time. What should I do, report them?

We encourage neighbors to talk to each other about water conservation in a positive manner. If some neighbors or businesses are non‐compliant, you are welcome to use  Anaheim Anytime or call 311 (714-765-4311) to anonymously report excessive water waste. PLEASE MAKE SURE TO PROVIDE EXACT ADDRESS LOCATION AND IDENTIFY WATER WASTE ISSUE.

12. Am I allowed to fill my pool?

Yes. Currently, there are no restrictions against filling or refilling swimming pools. However, we highly recommend that you consider installing a pool cover to reduce evaporation.
 

13. Am I allowed to use a water slide or kiddie pool?

Yes. Currently, there are no restrictions against water play, however water running down the driveway and sidewalk is considered waste and not allowed.

14. What can I do to reduce my watering?

The City offers a number of programs and rebates to help customers save water. Start with scheduling a FREE Home Utility Checkup for your home that includes an evaluation of your indoor/outdoor water and energy use. A landscape watering schedule and a personalized report on potential water/energy saving opportunities and available rebates will be provided. Please call 714-831-0025 for your first time appointment. 

15. Does the City offer rebates to save water outdoors?

Yes, current rebates include weather‐based irrigation controllers, rotating nozzles, and turf removal. In addition, you may schedule a free Home Utility Checkup for your home that includes water saving devices, a watering schedule and a personalized report on potential water saving opportunities. Please call 714-831-0025 for your first-time appointment.
 

17. Where can I get more information on water rebates?

Please visit anaheim.net/savewater and socalwatersmart.com

Who to Contact?

Customer Service: 714-765-3300 
Call 311: 714-765-4311
Anaheim Anytime
savewater@anaheim.net