Experiencing an Outage? 

Please call 911 to report a fire or medical emergency. DO NOT approach downed power lines.

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Why is my power off?

Power outages may occur due to a number of different causes, from regional, large-scale blackouts, to local problems on power lines serving your home or business. Some examples of power outage causes include:

  • Non-payment (currently on hold)
  • Cars hitting power poles
  • Mylar balloons tangled in power lines
  • Equipment issues
  • Extreme weather
  • Trees falling on overhead power lines
  • Transmission lines damaged from wildfires

Why is my water off?

Water service may be disrupted by a variety of causes, including:

  • Non-payment (currently on hold)
  • Water main break
  • Service line leak
  • Equipment failure 
  • Planned shutdown for maintenance
  • Construction activities 
  • Water facilities damaged from natural disasters (earthquake, wildland fire, etc.) 
  • Water quality concerns

When Power Goes Off


If one of these problems should occur, Anaheim’s local grid is designed to detect most outages and quickly restore power to as many customers as possible. Automated equipment and computer monitoring systems will inform utility operators of large outages, who will dispatch field staff to investigate the cause.

Anaheim’s electric operations center is available 24 hours a day, 7 days a week, to dispatch a troubleshooter to respond quickly to power outages. However, if significant repairs are required after normal business hours, additional staffing for crews will require employees to report in, assemble materials, and make the necessary repairs.

In the meantime, here is some helpful information to ensure that you and your family are prepared.

Anaheim’s staff is trained to work on high voltage electric systems to restore power in a safe manner to all customers. 
Please know that we are making every effort to restore your power as soon as possible.

If you were less than satisfied with our response to a power outage, or if you have questions or suggestions that you would like considered by executive management, please 
complete this form to send a message to the Anaheim Public Utilities General Manager.