Contact Us

Customer Service Agent

Electric & Water Service Problems


Report an Outage (24 Hours)

Report power off, wires down, streetlight problems, and water main or hydrant leaks. You also may report streetlight problems online.
Reporting an outage

Electric & Water Theft Hotline


Phone: 714-765-5187
  1. Email the Department

    Customer Service


    Phone: 714-765-3300

    Deaf & Hearing Impaired Only
    TDD: 714-765-5125

    Electric & Water Service Problems (24 Hours)
    Phone: 714-765-3300
    Electric & Water Theft Hotline
    Phone: 714-765-5187

    Anaheim West Tower


    201 S Anaheim Boulevard
    Anaheim, CA 92805
    Map

    Office Hours


    (Closed Holidays)
    Monday - Friday
    8 a.m. - 5 p.m.

    Call Center Hours


    Monday - Thursday
    7 a.m. - 7 p.m.
    Friday
    7 a.m. - 5:30 p.m.

    Contact Us

Contact Us

  1. Anaheim Public Utilities


    Email the Department

    Customer Service


    Phone: 714-765-3300

    Deaf & Hearing Impaired Only
    TDD: 714-765-5125

    Electric & Water Service Problems (24 Hours)
    Phone: 714-765-3300
    Electric & Water Theft Hotline
    Phone: 714-765-5187

    Anaheim West Tower


    201 S Anaheim Boulevard
    Anaheim, CA 92805
    Map

    Office Hours


    (Closed Holidays)
    Monday - Friday
    8 a.m. - 5 p.m.

    Call Center Hours


    Monday - Thursday
    7 a.m. - 7 p.m.
    Friday
    7 a.m. - 5:30 p.m.

    Contact Us

Call Center 


714-765-3300


ACH/Hearing Impaired TDD: 714-765-5125
Customer Service Email 

Call Center Hours: 

(Closed Holidays*)
Monday - Thursday: 7 a.m. - 7 p.m.

Friday: 7 a.m. - 5:30 p.m.

Due to the coronavirus pandemic, and to reduce the probability of spreading, our offices are temporarily closed. For questions about your bill, please call the number above or use the chat feature on this page.

Office 


201 S. Anaheim Blvd. Anaheim, CA 92805 Map


*Christmas Eve and New Year's Eve:
Call Center and Office will close at 3:00 p.m.


Live Chat  M-F  9 AM to 4 PM

We are available to Chat online 

Monday - Friday
9 AM to 4 PM,

Administration

Anaheim Public Utilities is a municipal, not-for-profit, utility that delivers reliable water and electricity to the residents and businesses of Anaheim. As a customer, you are also an owner of this utility. It is important for you to know what we are doing to make sure our community has adequate supplies of economical water and electricity, and it is just as important for us to listen to your interests and concerns. So, please feel free to contact me using the ‘Share with the GM’ email link on any utility matter.

Where you can share your thoughts with the Utilities

Media Inquiries
Mike Lyster, City of Anaheim Communications
Phone: (714) 765-4497  Cell: (714) 686-4402

Melissa Seifen, Utilities Communications
Phone: (714) 765-4252

Electrical Engineering
714.765.5156

Planning, Design and Construction of projects to expand and upgrade Electric System service capabilities and reliability.

Electric Supply Conditions
714.765.3300

Speak with one of our representatives to learn more about the status of California's electric supply and transmission system and how it may affect Anaheim, including our electric rates and service reliability
.


General Offices

Administration
714.765.5137

Rebates and Incentives
714.765.4250

Anaheim Public Utilities offers more than 50 incentive and assistance programs to help residential and business consumers save energy, water, and money. Find out how you can take advantage.

Residential Savings and Incentives
714.939.9020

Business Savings and Incentives
714.765.4259



Water Engineering
714.765.5196

Planning, Design and Construction of projects to expand and upgrade Water System production and distribution capabilities, reliability and water quality.

Water Services

Cross Connection Control
714.765.5203

Water Quality
714.765.4556

Underground Storage Tank Cleanup Program
714.765.4277

Environmental Compliance
714.765.4288