Level Pay Plan Option

If you are interested in having consistent utility bills throughout the year, then the Level Pay Plan Option may help you. Based on your prior usage history, an average amount will be applied to your bills for the first 11 months, and a true-up will occur in the last month.  

Please note that the Level Pay Plan Option does not reduce the amount of your bill. Customers are still responsible for paying the full amount of the energy used.
Level Pay

Plan Details & Requirements


  • Level Pay Plan Option is available for customers on a monthly billing cycle. If you would like to sign up for the Level Pay Plan, but are currently billed bi-monthly (every other month), we can switch you to monthly payments. 
  • Eligible customers will need to have a minimum of a 12-month billing history at their current address to enroll in Level Pay Plan. The history helps calculate an average amount that takes into consideration seasonal differences in usage.
  • Your utility account must be in good standing and clear of any remaining balance.   
  • At this time, solar accounts are not eligible for Level Pay Plan; however, all customers are eligible to receive their bills on a monthly basis, even without the Level Pay Plan. 

  • To enroll contact us

Level Pay Plan – FAQ’S
How is my Level Pay Plan calculated?
A: The Level Pay Plan is calculated based on your prior 12 month usage history. It is an average amount billed each month for the first 11 months, and then a true-up bill will occur the last month. There will be quarterly reviews where you might see a change in your average Level Pay amount.

My Level Pay amount due changed from last bill, why? 
A: Accounts are quarterly reviewed and adjusted accordingly. 

My Level Pay Plan amount due is too high, can it be adjusted? 
A: Accounts are quarterly reviewed and adjusted accordingly. If you feel the amount is still too high, please contact customer service.

Can I be removed from the Level Pay Plan program? 
A: Yes, customers can elect to be removed from Level Pay Plan at any time. Customers can re-enroll into the program, but all outstanding charges must be current.

Can I get a payment extension or promise to pay? 
A: Yes, but this would require you to be removed from the Level Pay Plan program. Customers can re-enroll into the program, but all outstanding charges must be current. 

Can the credit on the Level Pay Plan be used towards the payment due? 
A: Credits resulting from the billing of the account cannot be used towards the Level Pay amount. 

Can I make an over-payment? 
A: Yes, over-payments on your account will be applied towards your future Level Pay amount due. 

I am moving to another address in Anaheim, will I still be enrolled in Level Pay Plan? 
A: Customers need to be at their place of business for a minimum of 12 months in order to have enough usage history to calculate a level pay amount. Please contact us to re-enroll on the anniversary date of your move. We’d be happy to sign you up again.

I missed my payment, what happens with my Level Pay Plan? 
A: Customers that fail to submit full payment by the due date will be eligible for removal. Customers can re-enroll after settling their outstanding balance.