We're Here For You

Customer Service
As the coronavirus situation has impacted a number of our customers, Anaheim Public Utilities is ready to assist you.  We want to ensure that you have access to core services including clean water and reliable power. During these difficult times, we have suspended all shutoffs for non-payment as well as non-essential planned outages. We'll work with you to get through this unprecedented event, together.

Bill Assistance


If you are experiencing financial hardship due to a loss of employment or other circumstances, give us a call at (714) 765-3300 to help you with bill credits, programs, and resources.

  • Emergency assistance: The Anaheim Public Utilities Coronavirus Disease (COVID-19) Emergency Assistance Program provides financial assistance to residential customers facing a temporary financial hardship.
  • LIHEAP: Anaheim customers can receive utility payment assistance on their electric bill through the federally-funded Low Income Home Energy Assistance Program (LIHEAP) administered through Community Action Partnership of Orange County (CAPOC). 
  • Bill deferrals: We are offering payment extensions and will work with you to get you back on track.
  • Income qualified discounts: Customers who meet income-qualified guidelines may be eligible to participate in one or more utility discount programs. 
  • Medical allowances: If you or someone who lives in your home uses life-support equipment, you may be eligible to pay a lower rate for some of your electricity.
LIHEIP
LIHEIP

FAQ


Limited Reopening


We are now open at Anaheim West Tower (201 S. Anaheim Blvd.). Our customer service lobby and cashiers counters on the first floor are open to the public Monday through Friday from 8 a.m. to 5 p.m.

Walk-ins are being accommodated on a first-come, first-served basis, but appointments are recommended and can be made for water and electric development projects, as well as residential and business sustainability programs. 

Please note that a face coverings are required for all while in our buildings.

For questions, please call 714-765-3300 or chat with us online.

Payment options that work best for you


Anaheim Public Utilities accepts utility payments:
  • By phone at 714-765-3300 (311 from within city limits)
  • Online at myapu.anaheim.net 
  • In the drop box in front of the Anaheim Public Utilities building:
    - Personal check
    - Money order*
    - Cashier’s check*
    - Cash (Only Monday-Friday 8am-5pm, call 714-765-5058 for prior assistance.)
Be sure to include a copy of your payment stub and seal your envelope.
*Your local post office or grocery store is a convenient and secure way to obtain one of these forms of payment

Your safe and reliable water


Water tests are still being conducted daily to continue to provide you with safe, clean water. Anaheim tap water costs less than a penny per gallon and can save you trips to local retail stores.

View Water FAQs

Learn about fraud

Fraud Alert

Scammers have been extremely active during the coronavirus crisis

and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Contact Us

  1. Anaheim Public Utilities
    Customer Service 


    Call: 714-765-3300 or Email
    ACH/Hearing Impaired 
    TDD: 714-765-5125

    Call Center Hours:
    Monday - Friday.: 8 a.m. - 5 p.m.

    As we do our part during the state’s regional stay-at-home order, our offices are temporarily closed. For questions about your account, please call 714-765-3300 or schedule a phone appointment.

    Anaheim West Tower
    201 S. Anaheim Blvd. 
    Anaheim, CA 92805 Map

    Utilities Directory
More Information on Coronavirus
All of Anaheim is responding the coronavirus outbreak. Check out our central information hub, Anaheim.net/coronavirus, 
Bill Assistance
Income Qualified Programs

Learn more about small business assistance.

Small Business

Enroll in Anaheim Alert

Anaheim Alert
Enroll in Anaheim's emergency notification system to receive urgent messages - like power outages - straight to your phone.