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  8. Advanced Meter Frequently Asked Questions

Advanced Meter Frequently Asked Questions

FAQs

  1. Will there be a charge for receiving a new meter?
  2. Will my utility bill increase after I receive a advanced meter?
  3. Will my bill look different after I receive a advanced meter?
  4. Is the information that’s recorded and transmitted by my advanced meter private and secure?
  5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
  6. Will my power and water be turned off when you replace my meters?
  7. Will Anaheim Public Utilities’ staff be installing my new meter?
  8. Do I need to be home to have my meter replaced?
  9. How will I know the meter has been replaced?
  10. What if Anaheim Public Utilities wasn’t able to change out my meter?
  11. What if I am a Lifeline customer or operate medical equipment?
  12. What if I have any questions regarding advanced meter installation?
  13. Does Anaheim Public Utilities sell my information to a third party vendor?
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Contact Us

  1. Anaheim Public Utilities


    Email the Department

    Customer Service


    Phone: 714-765-3300

    Deaf & Hearing Impaired Only
    TDD: 714-765-5125

    Electric & Water Service Problems (24 Hours)
    Phone: 714-765-3300
    Electric & Water Theft Hotline
    Phone: 714-765-5187

    Anaheim West Tower


    201 S Anaheim Boulevard
    Anaheim, CA 92805
    Map

    Office Hours


    (Closed Holidays)
    Monday - Friday
    8 a.m. - 5 p.m.
    Saturday
    8 a.m. - noon

    Call Center Hours


    Monday - Thursday
    7 a.m. - 7 p.m.
    Friday
    7 a.m. - 5:30 p.m.
    Saturday
    8 a.m. - noon

    Contact Us
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  1. Anaheim Public Utilities     •     201 South Anaheim Blvd     •     Anaheim, CA 92805     •     Phone: 714-765-3300     •     Dial 311     •     Emergency: Dial 911
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