Utility Bill Update

Residents in Anaheim enjoy affordable and competitive electric rates, paying nearly 40% less for their electricity than other surrounding communities. This is because Anaheim Public Utilities is a not-for-profit agency and only charges customers for the costs to supply and deliver electricity. Our priority is to provide the best possible service at the most competitive rates in Orange County.

Unfortunately, supply chain disruptions and utility materials prioritized for natural disaster recovery have had a significant impact on the cost to maintain reliable service. The cost of investing in crucial electricity components such as transformers, wires, switches, and other equipment have increased, with delivery times on some materials doubling from the typical schedule. 

Transformer replacement
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Anaheim Public Utilities has implemented a series of measures to minimize escalating costs including slowing capital investments, repurposing equipment in good condition, and keeping some vacant positions open for cost savings. However, such an approach is not a sustainable long-term strategy for maintaining strong reliable service.

Accordingly, to support high service reliability as industry costs continue to climb, a modest electric rate adjustment – effective December 1, 2022 – is necessary. For the average residential customer using 500 kilowatt-hours of electricity per month, this equates to an increase of approximately $3.50 per month. Funds will be used to make essential capital improvements.

To reduce the impact for customers, we offer free customer efficiency surveys called Home Utility Check-Ups as well as a host of bill assistance and rebate programs. Residents are encouraged to get started by visiting Ways to Save or calling 311.

Transformer replacement 3

Contact Us

  1. Anaheim Public Utilities
    Customer Service 

    Call: 714-765-3300 or Email
    ACH/Hearing Impaired 
    TDD: 714-765-5125

    Call Center Hours:

    Mon. - Thurs.: 7 a.m. - 6 p.m.
    Fri.: 7 a.m. - 5:30 p.m.

    Office Hours:

    Mon. - Fri.: 8 a.m. - 5 p.m.
    Anaheim West Tower
    201 S. Anaheim Blvd. 
    Anaheim, CA 92805 Map

    Utilities Directory

  2. Schedule an Appointment