Anaheim had demonstrated its commitment to public safety by investing in personnel and resources to make our City a safe place. To insure that the Anaheim Fire & Rescue meets this commitment, it is imperative that we demonstrate a direct link to improved services for residents, community and business leaders as well as our elected officials. Their accreditation process which began in summer 2011 provides a well-defined, internationally-recognized benchmark system to measure the quality of fire and emergency services in our city.
In 2013, Anaheim Fire & Rescue’s Strategic Plan was presented to the Anaheim City Council which outlined the Department’s vision and identified 11 recommendations as well as its first Standards of Cover. The first recommendation called for the official accreditation of our Department to evaluate our efficacy based on a national model for quality and best practices. The 2015-2020 Strategic Plan and the updated Standards of Cover was approved by Anaheim City Council in April 2015. The Strategic Plan is built on the foundation of the original document by carrying forward or redefining several of the recommendations outlined in its predecessor. Included in the new plan is a well-defined strategy for new capital acquisition and includes a multiyear staffing plan.
The Center for Public Safety Excellence (CPSE) Accreditation Program is administered by the Commission on Fire Accreditation International (CFAI). This model provides a comprehensive self-assessment and evaluation that enables fire and emergency service organizations to examine their service levels and performance compared to industry best practices.
Anaheim Fire & Rescue prepared a complete evaluation of 258 performance indicators divided into 10 separate categories that was submitted to CFAI for peer review. A peer assessor team visited the Department in January 2014 to conduct an on-site evaluation of the Department. At the end of this visit, Anaheim Fire & Rescue learned that the peer assessor team will recommend for accreditation.
On March 11, 2014, Anaheim Fire Chief Randy R. Bruegman and together with the Accreditation team members, presented to the CFAI commission and received official accreditation.
The 30 month journey for accreditation has been exhaustive but as each milestone was achieved, Anaheim Fire & Rescue demonstrated a true commitment to continuous improvement, serving the community efficiently and providing a fair and safe work environment for all fire personnel.