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Your feedback is important to us and we believe the community is one of the best sources for determining what park enhancements would work for your neighborhood needs. We encourage you to fill out the Parks and Facilities Feedback Form or contact us directly at 714-765-5155.
No. There is no charge to you for receiving an advanced meter. The cost of the meters is part of our operations and we believe that, over time, their effectiveness will continue to help us maintain low rates.
Having an advanced meter at your home in no way changes the rates, you pay for electricity and water so you should not expect your bill to increase significantly after you get an advanced meter. There is the theoretical possibility that your old meter was “slow” (not recording your full usage), in which case, yes, your bill may increase once you receive a new, correctly functioning meter. Although we have seen reports of unexpected bill increases from residents in other cities, we have not received any such complaints from customers in Anaheim who have already had advanced meters installed at their homes.
If you feel that your bill does not accurately reflect your true consumption, please contact us to schedule an energy audit for your home.
Your bill will look the same as it always has. Once your meter is installed and configured correctly, it will be sending 15-minute interval consumption to us. In order to calculate your total consumption and register reads during a 2-month billing period, our meter data management system tallies up the energy you used during each of those intervals and adds that to the previously billed read. In other words, we are not simply subtracting your meter reading at the beginning of the billing period from your meter reading at the end of the billing period.
In many ways, advanced meters enhance your personal privacy by negating the need for bi-monthly visits to your home by a meter reader. And as always, your electric and water consumption information is used by Anaheim Public Utilities strictly for billing purposes.
All of our computer systems, devices, and communication networks, from your meter to our back office billing system, and everything in between, utilize modern security protocols and comply with applicable standards issued by the Federal Communication Commission (FCC) and National Institute of Standards and Technology (NIST).
Yes. The LCD display on the front of your new electric meter is always on and, depending on the exact model of meter you receive, will rotate every few seconds between digital screen displays. Watch for the screen that shows a number other than all 8s. Each time a kilowatt-hour (kWh) of electricity is used; this number will increase by 1. The more electricity you use, the faster the number will increase.
No. In most cases, your electric meter will be replaced first and later follow-up with your water meter. You will still be notified either way.
Yes. There will be a brief interruption to both your electric and water service. The interruption to your power will likely be less than 10 minutes, after which you may need to reset some of your electronic devices, such as digital clocks. Your water will be temporarily turned off for approximately 20-30 minutes. We apologize for this inconvenience.
Yes. Anaheim Public Utilities' trained meter technicians will be installing your advanced meter. Meter Technicians have completed a 3-year apprenticeship and are experienced in testing, inspecting, and installing advanced meters. They can be recognized by their uniform with photo IDs and company vehicles.
No. You do not need to be home when the new meter is installed; however, our representatives do require unobstructed access to both your electric and water meters. About 2 weeks prior to your upgrade, you will receive a letter from us informing you of the exact date that we will be replacing meters in your neighborhood. If after receiving the letter, you would like to request a specific appointment time, please contact us at 714-765-3300.
Several days before your meter is replaced, we will leave a reminder notice on your door. Please take this opportunity to ensure that you have made arrangements to unlock gates and secure pets as necessary.
If we are unable to install your meter, we will leave a hang tag on your door with further instructions.
You will receive a notification letter to replace your meter. If you have registered with us as a Lifeline customer, we will call you a week before the installation of your new meter to schedule an appointment to conduct the meter exchange.
If you have any questions, please call us at 714-765-3300. Customer service representatives are available Monday - Friday from 7 a.m. - 7 p.m.
No, we are a public agency so we do not sell any customer information to outside companies.
The hours of the City Clerk’s Office are 8 a.m. to 5 p.m., Monday through Friday, excluding holidays. The hours of the Passport Office are 9 a.m. to 3 p.m., Monday through Friday, excluding holidays.
If you are age 16 or over and apply for a new passport book, you’ll pay $110 to the U.S. Department of State, plus a separate $35 execution fee to the Passport Acceptance Facility.
If you are a minor and currently under the age of 16, the cost is $80 to the State Department, plus a separate $35 execution fee to the Passport Acceptance Facility.
You can request expedited service (2 to 3 weeks) from the U.S. Department of State for an additional $60.
Available since July 14, 2008, a passport card is a wallet-size travel document that can be used to travel from the United States to Canada, Mexico, the Caribbean, and Bermuda by land and sea but not air. It is most convenient for those who live close to the border and travel frequently by land or sea. They cannot be used for travel to destinations aside from those listed above, or for any air travel whatsoever. The cost of a passport card is $30 for adults ages 16 and older and $15 for children 15 years of age and under, plus the execution fee of $35
Currently, the ACC has only 160,000 SF of meeting and ballroom space to compliment its 813,000 SF of exhibit space. Unfortunately, more and more conventions and trade shows require at least 200,000 SF of meeting space. According to market research reports, date unavailability and inadequate space at the ACC accounted for a significant amount of lost events and potential revenue. As a result, Anaheim is losing convention/tradeshow business to its competitors, indicating there is a strong market demand for ACC to expand.
Additionally, the City would be able to take advantage of historically low interest rates – which are lower today than they are 90% of the time. And, if we delay, interest rates will likely continue to increase. An increase of .25% will cost more than $500,000 each year.
Taxpayers will not have to pay any additional funds for the expansion of the ACC and the General Fund will not incur any added annual debt service.
Retain existing business. Capture larger meeting intensive conventions. ACC currently cannot accommodate due to lack of meeting space. Maximize our occupancy by holding concurrent conventions. With an expanded Convention Center, the ACC will have room to hold multiple large events simultaneously, or have one event being set up while another event is breaking down. Replace Car Park 1- a parking structure in need of significant repair. The ongoing maintenance effort to keep Car Park 1 operational has been increasing for several years. Surveys conducted by structural engineers on a semi-annual basis show a steady increase in number of slab crack repairs, as well as column support, spall repairs, and lack of ceiling height to allow for seismic retrofitting. Capitalize on economic and fiscal benefits. The total measurable tax revenue to the City is estimated to be $9.5 million annually or $112 million over a 10-year operating period. Create jobs. An estimated 1,860 jobs during construction will be created and 2,043 new jobs will be supported annually.
Ultimately, if we do nothing to the ACC then it is estimated that event activity will decrease, we will see an increase in operating loss, and reduction in the overall economic and fiscal benefits. In fact, by doing nothing, it will have a negative effect on the tax revenue that comes into the City’s General Fund. This tax revenue is a viable and critical financial source and it is used to fund the bulk of city services. Whereas, if we expand the ACC, it will not only enhance its marketability but also improve the Convention Center's competitive position for the next 10-15 years.
We know that we can expand our marketing reach to include large corporate, technology, and medical meetings as examples of markets that find Anaheim and the campus setting to be a desirable location to convene and conduct business. Adding 200,000 square feet of flex space will allow the ACC to compete in these growing markets.
78 percent of groups would utilize the proposed flex space as exhibit space, and 90 percent of respondents would utilize the proposed flex space as meeting/ballroom space.
Anaheim Fire & Rescue currently offers a Paramedic Membership Program to residents and businesses within the City of Anaheim. The program is designed to protect the citizens of Anaheim in the event of an emergency by waiving the cost of the paramedic response fee.
Should you need emergency medical services, a $399 response fee will be charged for each person. As an alternative to paying this fee, the Paramedic Membership Program allows residents and business owners the option of paying $43 a year ($3.58 per month) to have the $399 response fee waived from their bill.
For a residential account, membership covers the department's emergency medical response costs for all who reside in your home anywhere in the City of Anaheim 24 hours a day. The program also covers those who have a medical emergency while visiting your home.
For the business program, membership covers the department's response costs for all your employees while working at your business in the City of Anaheim. Customers of the business are not covered by the program, but their individual residential program may cover them if they reside in the City of Anaheim.
If you receive a residential or commercial City of Anaheim Utility bill, we can conveniently add the $3.58 a month fee to your bill (for residential accounts, every 2 months). If you do not receive a City Utility bill, call us for billing options at 714-765-4060. An annual payment of $43 can be made payable to the City of Anaheim. To ensure proper enrollment, please note “Paramedic Program” on your check or money order.
Every insurance carrier is different. You will need to check with your carrier to see if our department's medical emergency responses are a covered benefit. Many times the ambulance charge is covered, but not our department's charges. We have noted that fewer insurance carriers in recent times are including this charge in their covered benefits.
Also, if your insurance carrier does cover part of it, there may be a deductible that is higher than the $43 annual fee you would pay for our program.
Please contact us at 714-765-4060 to verify enrollment and we will be happy to assist you.
You may cancel your membership at any time. Please do one of the following:
Email us at email@example.com. Include your name, address, and telephone number.
Call us at 714-765-4060,
Send us a letter indicating that you would like to cancel your membership. Include your name, address, and telephone number. Mail to the address below:
Paramedic Membership Program
Anaheim Fire & Rescue
201 S. Anaheim Blvd., #301
Anaheim, CA 92805
Next, click the "Job Opportunities" link to review the list of open positions. Select the position that you are interested in, then click the apply link. The system will then forward you to the Agency Wide Questions webpage, and you may be required to answer Supplemental Questions as well. Continue to follow the steps until you reach the Confirmation page.
Please be sure to check your spam/junk mail folders and also add firstname.lastname@example.org and email@example.com to your safe sender list. If you still do not receive the email notice, then contact NEOGOV Toll-Free Applicant Support at 855-524-5627.
To process a change of business address, advise the Business License Office by calling 714-765-5194 or visiting the Business License Counter to request an application form to file for an address change. A processing fee of $32 is required to process a change of address if the business license is current.
Our customer service office and payment center is located at:Anaheim West Tower201 S. Anaheim Boulevard1st FloorAnaheim, California 92805
Free 2-hour parking is available on the first level of the parking structure adjacent to Anaheim West Tower. 30-minute parking is also available outside the building on Center Street Promenade.
Our customer service office and payment center is open from 8 a.m. - 5 p.m., Monday – Friday, and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) You may also call Customer Service at 714-765-3300 between 7 a.m. – 7 p.m., Monday-Thursday, Friday from 7 a.m.-5:30 p.m., and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) Emergency personnel are also available 24/7 at 714-765-3300.
We are happy to assist in setting up your services with Anaheim Public Utilities. Most applications can be completed over the phone with a representative during our normal business hours of Monday-Thursday, 7 a.m.-7 p.m., Friday from 7 a.m.-5:30 p.m., and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) If you would like to come into our office to have someone help you in person, we could assist you at 201 S. Anaheim Blvd., 1st Floor, from 8 a.m.-5 p.m., Monday-Friday, and Saturday from 8 a.m.-12 p.m. (Starting December 16th, 2017.) Please have the following information available so that we can quickly get your services established:•Full legal name•Social Security number•California driver’s license number•Date of birth•Marital status•Spouse’s name (or alternative responsible person’s name)•Daytime telephone number•Employer’s name and addressYou are also able to complete an application online 24 hours a day by visiting our website at www.anaheim.net/utilities.
Anaheim requires all new customers to pay a security deposit before electricity can be connected. In compliance with the Federal Fair and Accurate Credit Transaction Act of 2003, Anaheim will check your credit rating with Equifax before connecting your electric service. You must provide your Social Security number so that we may check your credit rating with Equifax. Based on information returned from Equifax, Anaheim may waive the deposit requirement. If your Equifax report indicates that a security deposit is required, you may provide Anaheim with a credit reference letter from your previous utility company. Credit reference letters must be on company letterhead and must show credit information from the previous 12 months to be considered. If Anaheim approves the credit reference letter that was provided, your deposit will be waived.
We have several different options for you to pay your utility bill:
City of Anaheim
P.O Box 3069
Anaheim, CA 92803
Absolutely. Any customer service representative will be happy to assist in setting this up. Please call customer service during our normal business hours at 714.765.3300.
You could speak to a representative during our normal business hours; they will review the bill with you and verify that charges are correct. The representative will also review the usage and give you tips and suggestions on how you could possibly lower your bill.
Anaheim Public Utilities currently offers more than 45 rebates and incentive programs that assist Anaheim businesses, residents and income-qualified customers save water, energy and money. Whether you are remodeling your home, replacing inefficient appliances or looking for free services on ways to save, we have a program that’s right for you! Visit us at www.anaheim.net/utilities and click on ‘Rebates & Incentives’ or call us at 714.765.4250.
We will make every possible attempt to help you through your difficult situation. Please call our office for information regarding payment assistance options available.
When we must disconnect service for non-payment, we require an additional fee be paid upfront in addition to the delinquent amount. You may come into the office to pay the required amount, or you may call and pay over the phone. A customer service representative will process your payment and issue an order to restore your services the same day if a payment is made before 5:30 p.m. Payments made after 5:30 p.m. will be restored the next business day.
We are happy to assist you over the phone at 714-765-3300. We advise calling 5 days in advance to ensure that we will be able to accommodate your desired date. You will need to provide your name, the service address, a turn-off date, your telephone number and a forwarding address where we can mail your final bill and deposit refund (if applicable.)
Power outages may occur due to a number of different causes, from regional, large-scale blackouts, to local problems on power lines serving your home or business. Our electric operations center is available 24 hours a day, 7 days a week, to dispatch a troubleshooter to respond quickly to power outage. However, if significant repairs are required after normal business hours, additional staffing for crews will require employees to report in, assemble materials, and make the necessary repairs.
You may visit our website (www.anaheim.net/utilities) and click on ‘Water & Power Outage Info’, where you will find real-time electric and water outage maps and an online form to report your outage and receive a personalized response from our electric operations team. We encourage you to sign up for Anaheim Alert (www.anaheimalert.net), the City’s email and text notification system. Please know that we make every effort to restore your power as soon as possible.
There are three ways to notify us of water waste: visit www.anaheim.net/savewater and click on ‘Report Water Concerns’, email us at firstname.lastname@example.org, or call us at 311 inside city limits (714.765.4311 outside of Anaheim). If you can provide us with some basic information, our staff can investigate the matter and follow up with you if you desire.
Streetlights are typically repaired within five working days. We schedule repairs during daylight hours, so the street address and pole number help us to locate the correct streetlight. You can complete an online form at www.anaheim.net/utilities (click on ‘Electric Services’ then ‘Streetlight Service Request’) or contact one of our representatives at (714) 765-3300 for streetlight related problems that require immediate attention, such as broken wires.
The main difference between the two programs is that the Housing Choice Voucher (HCV) is tenant-based assistance, meaning that the tenant may use the assistance in any unit of their choice, provided the property owner is willing to accept it. The Project-based Voucher (PBV) assistance is tied to the unit, meaning that the tenant who lives in the assisted unit, receives the assistance while they live in the unit.
Immediate / emergency assistance is not available. If you need referrals to community based resources, please call 211 from any land line for referrals.
The Housing Choice Voucher Program Waiting list is closed and is not currently accepting applications.
The Project Based Voucher waiting list is currently open and is accepting applications from those who live or work in Anaheim. Persons who live in unincorporated areas of Anaheim do not qualify for the AHA live/work preference. If you meet the live/work preference, you may complete the online application.
Many factors determine when the applicant is called off the waiting list such as preference status, funding availability, unit availability, etc., therefore we are not able to estimate the amount of time you will remain on the waiting list.
You may check the status of your application here: https://housingportal.anaheim.net/AHAStatusCheck/. You will need your account number or social security number to check your application status online. Online, we can only confirm you have an application on file and the date that you applied, to ensure your confidentiality.
To confirm any other information (for example; what address we have on file), you must come into the office and provide proper identification.
You update your application when:
Change of address. AHA will contact you by mail when your name reaches the top of the waiting list. It is important that you provide updated address information to AHA. If AHA is unable to contact you and/or your mail is returned as undeliverable by the post office, your name will be removed from the waiting list.
Change in family composition: When you reach the top of the waiting list, AHA will confirm information you have provided regarding the number of persons who will be a part of your household. The number of persons in your household can determine when you are called for assistance.
Change in income: You should report any significant changes in your household income as they occur. For applicants, AHA considers changes of $500 or more annually, up or down, to be a significant change. Your income level can determine the order in which you are called for assistance.
Change in Place of Employment: AHA provides a preference in admissions for persons who live or work in Anaheim. If you are seeking a preference based on your employment status, it is important that you advise AHA if you or any adult household member had obtained or lost qualifying employment in the City of Anaheim.
To make a correction or to update your application to the waiting list, download this from. https://www.anaheim.net/DocumentCenter/View/1287/Pre-Application-UpdateCorrection-Request. Mail the complete form to: AHA, PO Box 3222, Anaheim, CA 92803
Please allow six to eight weeks for the correction to be processed.
I received a Section 8 Rental Assistance Intake Application Packet by mail; now what?
When will I be contacted after I send in my packet?
Who must attend the appointment and why?
When will I get a voucher (or referral if applying for a Project Based (PBV) property)?
How long does this entire process take?