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1. Who may file a grievance?

You or your authorized representative may file a grievance if you believe that:
- The City is not in compliance with the physical access requirements of the Americans with Disabilities Act related to its public facilities, land, or right of ways
- You or a specific class of individuals have been denied access to participate in any City program, service, or activity on the basis of race, color, sex, age, national origin, or disability
- You or a specific class of individuals have been otherwise subjected to discrimination on the basis of race, color, sex, age, national origin, or disability by the City of Anaheim
- The City has otherwise violated the ADA or Title VI.

2. When should a grievance be filed?

Before filing a grievance, you may seek informal resolution by contacting the Department Liaison in the applicable department. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure.

You are encouraged to file your grievance as soon as possible within 180 business days.

3. What should the grievance include?

The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request.

Access the link for a grievance form available for your convenience. Grievance Form (PDF)

4. What if I need assistance filling out my grievance?

Grievances may be filed by mail, telephone, or email. Assistance is available from the Department Liaison.

5. What happens after I file my grievance?

After receiving your grievance, the Department Liaison will investigate within 15 business days. The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted.

After completing the investigation, the investigator will review the factual information gathered. The Department Liaison will then issue a written response.

6. When will I receive a response?

The Department Liaison will provide a response within 15 business days.

7. Should I be concerned that a city officer or employee might retaliate against me if I complain?

The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the Department Liaison of any retaliation.

8. What can I do if I am not satisfied with the initial investigation by the department?

If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the ADA/Title VI Coordinator stating the reasons for the appeal. For more information, access the appeal process resource.

9. How long are grievances kept?

All grievances received by the Department Liaison and appeals to the ADA/Title VI Coordinator will be kept by the City of Anaheim for at least 3 years.