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1. What is the Paramedic Membership Program and who is covered by the program?

Anaheim Fire & Rescue currently offers a Paramedic Membership Program to residents and businesses within the City of Anaheim. The program is designed to assist the citizens of Anaheim in the event of an emergency by waiving the cost of the paramedic response fee.

Should you need emergency medical services, a $399 response fee will be charged for each person. As an alternative to paying this fee, the Paramedic Membership Program allows residents and business owners the option of paying $43 a year ($3.58 per month) to have the $399 response fee waived from their bill.

For a residential account, membership covers the department's emergency medical response costs for all who reside in your home anywhere in the City of Anaheim 24 hours a day. The program also covers those who have a medical emergency while visiting your home.

For a business account, membership covers the department's emergency medical response costs for all your employees while working at your Anaheim business. Customers of the business are not covered by the program, but their individual residential membership may cover them if they reside in the City of Anaheim.

2. How do I pay for the Paramedic Membership Program?

If you receive a residential or commercial City of Anaheim Utility bill, we can conveniently add the $3.58 a month fee to your bill. If you do not receive a City Utility bill, an annual payment of $43 can be made payable to the City of Anaheim. To ensure proper enrollment, please note “Paramedic Program” on your check or money order.

3. Why does the Paramedic Membership Fee appear on my utility bill?

Since July 1985, for those participating, billing for the Paramedic Membership Program has been included on the municipal utility bill as directed by the City Council.

4. Doesn’t my insurance carrier cover emergency responses by Anaheim Fire & Rescue?

Every insurance carrier is different. You will need to check with your carrier to see if our department's medical emergency responses are a covered benefit. Many times the ambulance charge is covered, but not our department's charges. We have noticed that fewer insurance carriers in recent times are including this charge in their covered benefits.

If your insurance carrier does cover part of the cost, there may be a deductible that is higher than the $43 annual fee you would pay for our program.

5. Am I covered by other cities’ programs if I am enrolled in Anaheim's program?

No. We do not have reciprocity with other cities’ programs.

6. I have a business at one location that uses several utility meters. Do I have to pay for more than one membership?

No. As long as only one business is involved (one business license only), we will bill you only once. We can reference your secondary accounts to the account, which shows your current Paramedic Membership Program status.

7. I received a bill, but am a member of the program. Do I still have to pay this bill?

Please contact us at 714-765-4060 to verify enrollment and we will be happy to assist you.

8. How do I cancel my participation in the Paramedic Membership Program?

You may cancel your membership at any time. Please do one of the following:

Email us at ParamedicProgram@anaheim.net. Include your name, address, and telephone number.

Call us at 714-765-4060

Send us a letter indicating that you would like to cancel your membership. Include your name, address, and telephone number. Mail to the address below:

Anaheim Fire & Rescue
Attn: Paramedic Membership Program
201 S. Anaheim Blvd., #300
Anaheim, CA 92805