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1. What is the FireMedics Program and who is covered by the program?

Anaheim Fire & Rescue currently offers a FireMedics Program to residents and businesses within the city of Anaheim. The voluntary program is designed to assist the community members of Anaheim in the event of an emergency by waiving the costs of emergency medical services and ambulance transportation not covered by medical insurance. Payments made by insurance will be accepted as payment in full. 

Should you need emergency medical services, a response fee of $439 will be charged per call. If additional services are needed, such as ambulance transportation, total costs could be upwards of $3,000 per person. As an alternative to paying these costs, the FireMedics Program allows residents and business owners the option of paying $5 per month ($60 per year) to cover any deductible or copayment the patient may otherwise incur. This ensures no out-of-pocket expenses to members. Membership provides coverage for an unlimited number of calls.

For a residential account, membership covers remaining response and transportation expenses for everyone who resides in your home, anywhere in the city of Anaheim. The program also covers visitors if they have a medical emergency while at your home.

For a business account, membership covers remaining response and transportation expenses for all employees if an emergency occurs while working at the enrolled business address. Customers of the business are not covered by the program, but their individual residential membership may cover them if they reside in the city of Anaheim.

2. What happens if I do not subscribe to this membership program and I require emergency medical services?

If you do not subscribe to the FireMedics Program, you will still receive the highest level of emergency medical treatment and transportation when you call 9-1-1. However, you will be billed for the paramedic response and ambulance transportation, as applicable. We will file a claim with your insurance company but any remaining balance, co-payment, or deductible would be your responsibility. There is no guarantee that your insurance company will cover any part of the claim, which could be upwards of $3,000 per call.   

3. Doesn’t my insurance carrier cover emergency responses by Anaheim Fire & Rescue?

Every insurance carrier is different. You will need to check with your carrier to see if emergency medical services costs are a covered benefit. If your insurance carrier does cover part of the costs, there may be a deductible that is higher than the $60 annual fee you would pay for our program. 

4. Do Medi-Cal patients benefit from the FireMedics Program?

Although Medi-Cal patients would not be responsible for a co-payment or deductible after Medi-Cal is billed, the FireMedics Program would still cover all other household members who may not have Medi-Cal insurance. Additionally, the FireMedics Program offers other valuable benefits such as: hands-on cardiopulmonary resuscitation (CPR) training, automated external defibrillator (AED) instruction, and first aid classes that are available to all members, including those with Medi-Cal.

5. How do I pay for the FireMedics Program?

If you receive a residential or commercial Anaheim Public Utilities bill, we can conveniently add the $5 per month fee to your bill. If you do not receive an Anaheim Public Utilities bill, an annual payment of $60 can be made payable to the City of Anaheim. To ensure proper enrollment, please note “FireMedics Program” on your check or money order. 

6. Will I receive a membership card that needs to be shown to emergency personnel?

No membership card will be provided, as the residential or business address enrolled serves as verification of membership. There is no need to notify emergency personnel of your membership in the program; we will verify status after the incident when billing begins.

7. Am I covered by other cities’ programs if I am enrolled in Anaheim's program?

No. We do not have reciprocity with other cities’ programs.

8. I have a business at one location that uses several utility meters. Do I have to pay for more than one membership?

No. As long as only one business is involved (one business license only), we will charge the business for one membership. We can reference your secondary accounts to the enrolled account, which shows your current FireMedics Program status.

9. I received a bill but am a member of the program. Do I still have to pay this bill?

Please contact us at 714-765-4060 to verify enrollment and we will be happy to assist you.

10. Why does the FireMedics Program fee appear on my utility bill?

Since July 1985, for those participating, billing for the FireMedics Program has been included on the municipal utility bill as directed by the City Council.

11. How can I update my address or contact information if changes are made after membership starts?

Please notify us as soon as possible if you have a change in address or contact information, such as phone number or email address. Please do one of the following:

Email us at FireMedics@anaheim.net. Include your name, address, and telephone number.

Call us at 714-765-4060.

Send us a letter indicating that you would like to update your address and/or contact information. Include your name, address, email, and telephone number. Mail to the address below:

Anaheim Fire & Rescue
Attn.: FireMedics Program
201 S. Anaheim Blvd., #300
Anaheim, CA 92805

12. How do I sign up for CPR Training, AED Instruction, and First Aid classes?

Stay tuned for more information regarding class schedules and how to register.

13. How do I cancel my participation in the FireMedics Program and will I be refunded for any portion?

You may cancel your membership at any time but no refunds will be issued. Please do one of the following:

Email us at FireMedics@anaheim.net. Include your name, address, and telephone number.

Call us at 714-765-4060.

Send us a letter indicating that you would like to cancel your membership. Include your name, address, and telephone number. Mail to the address below:

Anaheim Fire & Rescue
Attn.: FireMedics Program
201 S. Anaheim Blvd., #300
Anaheim, CA 92805