When we must disconnect service for non-payment, we require an additional fee be paid upfront in addition to the delinquent amount. You may come into the office to pay the required amount, or you may call and pay over the phone with our automated phone system (714-765-3300, option 1). You then can speak with a customer service representative to make sure an order has been issued to restore your services. Payments made before 5:30 p.m. will be restored the same day. Payments made after 5:30 p.m. will be restored the next business day.