Will my information be kept private?
Twitter is an open forum, however to keep your messages private you may send a “direct message” to Anaheim311. Requests sent as a direct message will not appear on Anaheim311’s Twitter page. Any requests sent to the city will be viewed internally in order to respond to your request. If may also be subject to disclosure in accordance with the California Public Records Act. If we do have to make your request public in order to comply with the act, then any of your information (twitter ID, name, etc) will be removed from the service request before we do so.

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1. Why use Twitter to contact 311?
2. What is Twitter?
3. What types of service requests or questions can I report to 311 using Twitter?
4. Will my information be kept private?
5. How do I send a message and make it private or public?
6. How do I add my cell phone to receive text messages from Twitter?
7. In order to get a live person to respond, what time do I have to send my inquiry to Anaheim311?
8. Can I attach photos or links to my Twitter messages?
9. Do I have to use a smart phone to send a message to Anaheim311?
10. Anything else I should know about sending messages to Anaheim311?