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Customer Service Questionnaire
This form has been modified since it was saved. Please review all fields before submitting.
These 1st questions are for both website and office visits:
Please select the Public Works Division(s) you visited, either in person or on our website.
Administration
Design
Traffic
Operations
Development Services
Field Engineering
What was the purpose of your visit?
Were you able to accomplish your purpose?
Yes
No
If not, why?
How often do you use our service or website?
-- Select One --
First Time
Frequently
Occasionally
Rarely
Please rate our service for the following:
Service
-- Select One --
Excellent
Good
Average
Fair
Poor
Efficiency
-- Select One --
Excellent
Good
Average
Fair
Poor
Helpfulness
-- Select One --
Excellent
Good
Average
Fair
Poor
Overall
-- Select One --
Excellent
Good
Average
Fair
Poor
How can we improve our service or website for you?
Would you like a response?
Yes
No
If yes, please give us your email address.
The following questions apply only to the visitors who came to our office in person.
Please rate our service for the following:
Courtesy
-- Select One --
Excellent
Good
Average
Fair
Poor
Attitude
-- Select One --
Excellent
Good
Average
Fair
Poor
Responsiveness
-- Select One --
Excellent
Good
Average
Fair
Poor
Knowledge
-- Select One --
Excellent
Good
Average
Fair
Poor
Are our hours of operation convenient for you?
Yes
No
Comments
Again, thank you for your interest and assistance!
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